Return Policy

Buy Center Return Policy

At Buy Center, we strive to ensure your satisfaction with your purchases. However, we also encourage thoughtful shopping to minimize unnecessary returns. Please review our return policy below for more details.

General Return Conditions

We accept returns under the following conditions:

Defective Products Only: Returns are only accepted for defective or damaged products.
Timeframe: Return requests must be made within 30 days of receiving your order.
Condition of Items: Returned items must be in new, unused condition with all original packaging and accessories included.
Return Method: Returns must be sent by mail, following the instructions provided by our team.

Items Not Accepted for Return

We do not accept returns for items that are in accordance with your initial order and are not defective.
Exchanges: We do not offer product exchanges.

Return Approval Process

To request a return, please provide the following:

• Proof of Damage: Clear photos or videos of the defective item. If the damage is not visible in the photos, a video may be requested.
• Additional Documentation: Screenshots of any relevant communication, including emails or disputes related to the claim.

Once your return request is approved, you will receive detailed instructions on how to return the item.

Refund Policy

• Processing Time: Refunds will be processed within 5 business days after the returned item is received and inspected.
• Restocking Fees: A 15% restocking fee (calculated on the product price) will be deducted from the refund amount.
• Refund Method: Refunds will be made to your original payment method.

How to Contact Us

For more information about our return policy or to initiate a return request, please contact us at: contact@buycenter.fr