Return policy
Buy Center Return Policy
At Buy Center, we strive to ensure your satisfaction with your purchases. However, we also encourage thoughtful purchasing to minimize unnecessary returns. Please review our return policy below for details.
General Conditions for Returns
We accept returns under the following conditions:
- Defective Products Only: Returns are only accepted for defective or damaged products.
- Time Frame: Requests for returns must be made within 30 days of receiving your order.
- Condition of Items: Returned items must be in new and unused condition, with all original packaging and accessories included.
- Return Method: Returns must be sent via mail, following the instructions provided by our team.
Items Not Accepted for Return
- We do not accept returns for items that match your initial order and are not defective.
- Exchanges: We do not offer product exchanges.
Return Approval Process
To request a return, please provide the following:
-
Proof of Damage: Clear photos or videos of the defective item(s).
- If damage is not visible in the photos, a video may be requested.
- Supporting Evidence: Screenshots of any relevant communication, including emails or disputes related to the claim.
Once your return request is approved, you will receive detailed instructions on how to return the item.
Refund Policy
- Processing Time: Refunds will be processed within 5 business days after we receive and inspect the returned item.
- Restocking Fee: A 15% restocking fee (calculated based on the product price) will be deducted from the refund amount.
- Refund Method: Refunds will be issued using your original payment method.
How to Contact Us
For more information on our return policy or to initiate a return request, please contact us at contact@buycenter.fr.
